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Case Studies

For a PDF version and for more information on these case studies, please contact a Bandwave team member at agents@bandwavesystems.com.

Business Sector: Healthcare & Dialysis

Client Overview

  • Network of more than 2,100 dialysis facilities throughout the United States, Canada, and Mexico

Background

With a network of more than 2,100 dialysis facilities throughout the United States, Canada, and Mexico, this client required two diverse pathways for each facility.

Enter Bandwave

At project inception, a Telecom Bonded 3M Circuit was required as the primary. Cable, FIOS, or Uverse would be used as a backup. Due to technological advances in healthcare technology, specifically Electronic Medical Records, the Cable, FIOS, and Uverse bandwidths were seamlessly upgraded and became the primary connection, and the 3M Bonded Circuit became the backup.

Today, the plans are to deliver high bandwidth Ethernet over Fiber or Coax and replace the 3M Bonded T1. At that time, the Cable, FIOS, and Uverse technologies will revert back to redundant connections. Bandwave’s full portfolio of carriers and broadband technologies allows for a client to grow their network and have flexibility.

Business Sector: Outsourcing Services & Food Service Facilities

Client Overview

  • American food service, facilities and clothing provider supplying businesses, educational institutions, sports facilities, federal and state prisons, and healthcare institutions
  • Revenues exceed $13.95 billion as the 23rd largest employer on the Fortune 500

Background

This outsourcing services provider was awarded the food service contract for a Midwestern prison system. The contract executed with the State Department of Corrections requested a very short window for implementation. The company needed to provide their own internet access for employee electronic time cards and inventory management.

Bandwidth utilization was light. Logistics presented the biggest challenge. Prisons generally are located outside population centers. The physical infrastructure of a prison limits certain types of construction and there are multiple mandates in place for outside contractors. A tight timeline, low bandwidth usage, significant operational limitations, and a requirement for high level management approvals all pointed to the solution being a 4G.

Enter Bandwave

In a time frame of 10 days, fifty Cradlepoint IBR 600 modems with proprietary paddle antennas were staged, scripted, and shipped. Upon arrival, the 4G units were activated and a non-technical site manager was given step by step instructions for install by the Bandwave Systems team. There were a small percentage of sites which had signal issues, so a site install by a Bandwave Technician was executed.

The Bandwave team extended the signal to the outside of the prison by utilizing a Yagi antenna. In order to get approval from the prison, a detailed technical install diagram was provided by Bandwave Systems to the Warden’s office. The diagram demonstrated that an outside antenna mount would not have any effect on the integrity of the building structure. Due to regulations and approvals required by the prison, a traditional wired line install by a Telco or Cableco would have delayed the project for months, which would have a direct impact on the client’s ability to deliver their food services.

Business Sector: Academic Medical Center

Client Overview

  • Multi-speciality academic medical center
  • Regarded as one of the top four hospitals in the United States

Background

Due to rapid expansion of technological innovation in healthcare and the adaptation of Electronic Medical Records, healthcare institutions have high demand for Software Engineers and technically skilled Administrators. This Bandwave client realized that the talent for these highly technical positions existed outside of their HQ metro area. As a result, the company has assembled a network of telecommuters that possess a highly technical skill set.

Enter Bandwave

This organization’s technical telecommuters needed a high bandwidth VPN which met all HIPPA requirements. This was a highly customized project due to a large geographic area and the need for multiple carriers and individualized customer support. Large carriers do not have the flexibility or geographic footprint to deliver such a network. Bandwave Systems currently delivers Coax, Uverse, and FIOS with IP to all the telecommuters. This project is fluid, has various administrative tasks to handle, and new hires, moves, and changes monthly. Bandwave Systems is the specialized broadband provider that delivers consistent and superior service to this organization’s telecommuters.

Business Sector: Financial Services

Client Overview

  • Nation’s largest direct provider of individual life insurance policies
  • More than 350 offices across the US

Background

Bandwave was challenged to deliver a backup network to a Tier 1 Carrier MPLS. This company’s main objective was to remain within a monthly budget of $200 and a minimum bandwidth upload of 5Mbps. Coax was the preferred technology and a majority of the sites were Cable Coax accessible.

Enter Bandwave

Due to locations in large metropolitan areas, sites where Cable was not available were serviced with Ethernet Over Copper (“EOC”). The blended aggregation of a Coax and EOC network still came in within the budget of the client. Bandwave provisioned a total of 15 underlying carriers to successfully deliver the network, circuit management, and monitoring. Finally, Bandwave’s unified billing was extremely attractive to this company’s decision makers.

Business Sector: Refrigerated Warehousing

Client Overview

  • One of the largest public refrigerated warehouse companies in North America

Background

This company’s primary network is Tier 1 MPLS. A key function of the network is to actively monitor the temperatures of the freezers throughout the country. Their connection is mission critical. Freezer systems that do not perform efficiently would have a significant impact on food product inventory. Bandwave was commissioned to deliver a diverse pathway connection as a backup to the MPLS. Additionally, some browsing data is offloaded onto the 4G connection to free up bandwidth on the MPLS.

Enter Bandwave

A 4G solution was implemented. A firewall device at all locations with automatic failover was provisioned. Any interruption in the MPLS service engages the Bandwave 4G connection. In case of a catastrophic incident, a third connection over Satellite is in place for final redundancy. The team at Bandwave Systems was the architect of all of these items.

MPLS is not a product in the Bandwave Service portfolio; however, we provide backup network to many enterprise MPLS networks. Therefore, Bandwave has aggregated metrics on the MPLS outages. A small 25-50 enterprise will incur monthly outages on MPLS. On average, these outages take 24 hours to reach resolution and, at times, could take 48-72 hours. Bandwidth usage on the 4G network increases significantly when outages occur, but costs are held in check by pooling all usage data. Bandwave Systems actively manages these usages in real time and can execute data plan changes to ensure 4G usage remains within the desired budget. A fully staffed Network Operating Center is a critical component for any enterprise developing a disaster recovery plan. Bandwave Systems successfully provides budget-conscious connectivity along with the tools and manpower of a Tier 1 support center.

 

Business Sector: Distribution/HVAC

Client Overview

  • One of the largest distributors of refrigeration, A/C, and heating parts in North America
  • Over 300 locations in the US, Canada, and the US Virgin Islands

Background

This Bandwave client is one of the largest distributors of refrigeration, air conditioning, and heating parts and equipment in North America. Founded in 1947 in Philadelphia, this company has over 300 locations in the United States, Canada, and the US Virgin Islands.

Enter Bandwave

Bandwave was initially engaged to assist this client in the migration from a low bandwidth, expensive ILEC-provided frame to a blended Cisco IP VPN consisting of DSL and T1 technologies. The client’s IT team noticed the savings and the increased bandwidth, but had concerns with the internal resources that would be needed to not only execute the network over multiple providers, but also the day to day management with future move changes. The Bandwave product provided the one bill, one contract, and one support team to address those concerns.

As network and bandwidth needs grew over the years, a new network refresh was needed to increase bandwidth but with a requirement to stay within existing budget restraints. An MPLS network with a 5M bandwidth requirement would have blown away the existing budget. Bandwave’s Provisioning Team, under the schedule guidelines of the client, replaced the DSL and T1 circuits with Coax Cable, Uverse, and FIOS. On average, Bandwidth improved from a standard 3.0M X 384 to 35M X 5M. The overall aggregated savings was 20% after the elimination of T1s. In order to deliver this upgrade, 18 different underlying carriers were aggregated and delivered. In 2015, Bandwave will celebrate a 10 year partnership with this client.